2018 cx-5 Blown Head Cylinder and Head Gasket
#61
09-09-2021 | 12:09 PM
Junior Member
Joined: Sep 2021
Posts: 9
From: San Francisco, CA
You keep posting about pushing Mazda to do a recall for the leaking head problem. Exactly what do you expect them to do about this issue that they're not already doing? According to the automaker, there was a random problem in the cylinder head manufacturing process, which means they have no way of knowing which vehicles will experience the problem. They've been repairing the failed vehicles as they occur, including providing coverage past warranty, as in the other post below. So what else do you think they should they do - replace the head (or engine) on every CD-equipped engine, across all models? I personally would have absolutely no part of that, but it's ludicrous to expect such a thing anyway. And inspecting all CD engines for oil leaks would be just about a complete waste of time as well, because very little of the cylinder head is accessible for examination, even via a endoscope.
And filing complaints with the NHTSA is appropriate when an automaker is not acknowledging/repairing problems, which again is not the case here. So far they have been making the required repairs and have not tried to sweep the problem under the rug. But hey people are going to do what they do, so if you're getting a big kick out of doing this, then by all means full speed ahead.
If I'm understanding this correctly, Mazda is going to repair your engine even though the powertrain warranty has expired, and your complaint is that they're replacing the head instead of installing a new engine. If that's correct then IMO this is in no way 'the runaround' on the part of the automaker, who is only obligated to fully correct the problem (in whatever way they choose). You might want to consider that the automaker is exceeding what's legally required of them, by repairing your vehicle out of warranty. Yes it's unfortunate that this problem affected your vehicle, but $hit happens and the main thing is how it ultimately turns out. So you might just want to take a deep breath and give the head replacement repair a chance to prove itself.
Be advised that I'm no Mazda fanboy (or any other automaker for that matter), and don't normally take their side. And I also have a complete dislike for the CD change to the Skyactiv engines, and most certainly wish they had not stuck us with this CD crap. But what's done is done, and those of us with CD engines just need to hope that Mazda will stand behind their product and continue to make all future repairs on these engines, including out-of-warranty extensions as they have so far been doing.
And filing complaints with the NHTSA is appropriate when an automaker is not acknowledging/repairing problems, which again is not the case here. So far they have been making the required repairs and have not tried to sweep the problem under the rug. But hey people are going to do what they do, so if you're getting a big kick out of doing this, then by all means full speed ahead.
If I'm understanding this correctly, Mazda is going to repair your engine even though the powertrain warranty has expired, and your complaint is that they're replacing the head instead of installing a new engine. If that's correct then IMO this is in no way 'the runaround' on the part of the automaker, who is only obligated to fully correct the problem (in whatever way they choose). You might want to consider that the automaker is exceeding what's legally required of them, by repairing your vehicle out of warranty. Yes it's unfortunate that this problem affected your vehicle, but $hit happens and the main thing is how it ultimately turns out. So you might just want to take a deep breath and give the head replacement repair a chance to prove itself.
Be advised that I'm no Mazda fanboy (or any other automaker for that matter), and don't normally take their side. And I also have a complete dislike for the CD change to the Skyactiv engines, and most certainly wish they had not stuck us with this CD crap. But what's done is done, and those of us with CD engines just need to hope that Mazda will stand behind their product and continue to make all future repairs on these engines, including out-of-warranty extensions as they have so far been doing.
#62
09-09-2021 | 12:12 PM
Junior Member
Joined: Sep 2021
Posts: 7
From: New Hampshire
Well, Mazda is only doing anything because we purchased a warranty, not out of the goodness of their hearts.
Imo, I did not purchase a new car to have it rebuild at a local dealership. When a major part fails at 66k they should make it right by replacing the engine.
Now is see why they only have a 60 k warrenty from the factory as they fail soon after that.
Imo, I did not purchase a new car to have it rebuild at a local dealership. When a major part fails at 66k they should make it right by replacing the engine.
Now is see why they only have a 60 k warrenty from the factory as they fail soon after that.
#63
09-09-2021 | 12:45 PM
Senior Member
Joined: Jul 2020
Posts: 170
From: Northeast USA
And I understand that you're upset about the leaking head - I would be as well. I don't think you'll have any success in getting an engine instead of the head replacement, but perhaps you can persuade them to do it. If not, hopefully they'll do good work and you'll get many more miles from your vehicle.
#64
09-09-2021 | 01:01 PM
Senior Member
Joined: Jul 2020
Posts: 170
From: Northeast USA
#65
09-09-2021 | 01:01 PM
Junior Member
Joined: Sep 2021
Posts: 7
From: New Hampshire
I agree that they are not going to do anything. But I am getting tired of the warrenty people and Mazda telling me that replacing the head is not a big deal like it was an air cleaner.
In my world, that is a failure of a major internal engine component which should not have occured at 66 k. They decide on their suppliers and maybe saving 5 dollars a unit might not have been the best decision. But they made it not me. The junk yards are full of cars with similar problems.
Have a rebuild engine out of a local dealership is not my idea of a satisfactory repair.
In my world, that is a failure of a major internal engine component which should not have occured at 66 k. They decide on their suppliers and maybe saving 5 dollars a unit might not have been the best decision. But they made it not me. The junk yards are full of cars with similar problems.
Have a rebuild engine out of a local dealership is not my idea of a satisfactory repair.
#66
09-09-2021 | 02:34 PM
Senior Member
Joined: Jun 2017
Posts: 342
From: Superstition Mountains
…When a major part fails at 66k they should make it right by replacing the engine. Now is see why they only have a 60 k warrenty from the factory as they fail soon after that.
#67
09-09-2021 | 03:21 PM
Junior Member
Joined: Sep 2021
Posts: 7
From: New Hampshire
I am still in the mourning phase but you are correct. I had (past tense) believed that a supposedly reputable car manufacturer would stand behind it's products.
Lesson learned.
I agree with you that the way to go is to trade it for a Toyota.
Btw, love the name carpe diem, that is what I tell my kids every day. As to if they pay attention or not is up for debate.
Lesson learned.
I agree with you that the way to go is to trade it for a Toyota.
Btw, love the name carpe diem, that is what I tell my kids every day. As to if they pay attention or not is up for debate.
#68
09-09-2021 | 03:39 PM
Junior Member
Joined: Sep 2021
Posts: 7
From: New Hampshire
One way to tell how many is for everyone with a problem to log it in the NHTSA database. Which I will do, if you are right if it is just a handful that is one thing, if it is many (you said 5% and I would view that as quite a few). than possibly it would be in their best interest to address the issue in a different way.
One man's opinion. Here is the link.
https://www.nhtsa.gov/report-a-safety-problem#vehicle
One man's opinion. Here is the link.
https://www.nhtsa.gov/report-a-safety-problem#vehicle
#69
09-14-2021 | 11:02 PM
Junior Member
Joined: Sep 2021
Posts: 9
From: San Francisco, CA
Spoke to the service manager today for a brief update on my vehicle. He stated that the reason Mazda having this oil leak issue is because the casting of the cylinder head wasn't doing correctly. And it creates a hairline type of leak on the cylinder head. The fix is they have the revised version of casting head to reinstall to the engine. He said Mazda have noticed about the issue and it may only affected small batch of CX-5.
