seats are horribly trips over 4 to 5 hours

 

Have the same issue with my 2020 CX9 Signature with 30,000 Kms. Two long trips and hardly bearable after 3 to 4 hours behind the wheel. Upper thigh and lower butt ache and throb and you have to stop and walk it off or sit in a more comfortable booth in a restaurant for a bit. This pertains to both front seats as my wife experience the same. Both of us are average size and weight. I previously had a 2019 CX9 Signature with 24,000 Kms and didn't have this issue. Both purchased new. Enough to make you want to get rid of it. Still under warranty but haven't seen anything from Mazda. Any input to resolve this issue would be appreciated.

 

I have to laugh on some threads at times Does anyone really think this is a warranty issue with MAZDA or any other auto manufacture about seat comfort? Its not. Unless there is a defect or workability issues. Fitment is all on you when you decided to buy any vehicle. But you can express your thoughts and feeling about it on a forum!

 

unfortunately you can't take the car for a 3 to 4 hour test drive before purchasing. Out of the gate very impressive vehicle

 

Thats not altogether true! Many rental agencies have the new model like MAZDA, and you can request them. One reason I purchased the Mazda is exactly that reason. I had rented for small 1000-1300 mile weekend getaways 3 different vehicles. That helped me choose. one time each trip a Ford, Honda and the Mazda The trip was an 8–9-hour drive one-way same day. Northern CA to the coast of Oregon all the scenic routes. That covered not only various climates but also road conditions.
Maybe next new vehicle purchase try that?

 

I worked in the Automotive business for over 40 years driving demos of all makes and models. Seats are not custom fit to individuals, but certainly manufactured and tested for comfort to suit the average consumer. Having worked with Mazda for 30 years, now retired, I have never experienced the discomfort on longer drives of over three hours than these front leather seats in my 2020 CX9, signature edition. My previous 2019 CX9 signature edition was definitely way better helping to influence the purchase of another. If I had only known. Very hard on upper thigh, lower butt making for multiple stops.

 

Ya well it sucks getting old!

 

If in Fact Mazda gets enough consumer complaints, which they monitor, they are very proactive in addressing ongoing concerns even if it is simply a technical Bulletin not necessarily considered warranty.

 

Brilliant response from a senior member. Retired 3 years ago at 60 and still enjoy driving, comfortably of course. Not in a care home yet.

 

I posted once before on this subject and have since made another annual 1200 mile drive to South Florida for the winter. Yep, old retired guy. I do this drive non-stop except for gas.....takes about 18 hours. One reason I can do it is the vehicle rides so comfortable, and that includes the seats. I'm 6-1 and 185 and have no issues with the seats. Just a matter of finding the right settings for the drive.. My only issue is the seat bottom could be a little longer or include a 1-2 inch pull out extension like my X3. Other than that, I'm going to guess I'm in the vast majority as far as the seats go and doubt Mazda is going to make any substantial changes because of a few complaints. I've owned many cars over the years and have never know a car seat to be comfortable for 100% of buyers.