New to this forum and glad to be here!

Bought a 2014 CX5 exactly one year ago. Since owning this vehicle, been trying to get my drivers' side mirror fixed. It has been replaced 2x now. This last time, it was replaced with a 2015 mirror ( one year newer than the year of my vehicle ). Still cannot believe what I'm seeing! Just took car on highway, 2 days after replacement, and still shaking, but not as bad as the other one did! Still, not right! Passenger side has always been fine, but for some reason, can't get this drivers' side mirror to not shake!!

Anyone else having this problem??

 

013-2014 CX-5 - DRIVER-SIDE POWER DOOR MIRROR VIBRATION
04-24-2014, 09:44 AM
TSB: 09-002/13

2013-2014 CX-5 - DRIVER-SIDE POWER DOOR MIRROR VIBRATION

BULLETIN NOTE

This bulletin supersedes the previous bulletin 09-002/13 issued 02/26/13. The APPLICABLE MODEL(S)/VINS, DESCRIPTION, REPAIR PROCEDURE, PART(S) and WARRANTY INFORMATION have been revised.
Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)/VINS

2013-2014 CX-5
DESCRIPTION

Some vehicles may exhibit a vibration from the driver-side power door mirror glass when the vehicle is driven at high speeds.
This concern may be due to a lack of rigidity of the mirror base so the mirror vibrates when it receives vehicle vibration or wind pressure.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE

Depending on the VIN, perform applicable repairs according to the chart below.

VIN / Prod. Date Range Applicable Repair
Repair A: Installation of outer door mirror reinforcement Repair B: Replacement of outer door mirror
JM3KE******000001 - 168884
Produced on or before Nov. 16, 2012 Yes Yes
JM3KE******168885 - 999999
Produced on or after Nov. 16, 2012 No Yes
Repair A: Install a new reinforcement (A) onto the side impact bar-lower (B) and door panel to increase rigidity of the door panel where the power door mirror is located.
Repair B: Replace the power door mirror (C) with a modified one.
Outline of Repair A:
Upper reinforcement: Tighten the upper reinforcement (A) to the door panel together with the power door mirror with three (3) nuts / bolts.
Lower reinforcement: Attach the lower reinforcement (B) to the side impact bar-lower with two (2) (upper and lower) brackets.
<cross-section>

(A) Reinforcement


(B) Upper / lower brackets


(C) Nut


(D) Side impact bar-lower


(E) Door outer panel


(F) Secure the reinforcement by pinching the flanges of the side impact bar-lower with the upper / lower brackets and reinforcement.
Outline of Repair B:

1. Remove the front door module panel (A) according to the instructions on MS3 online or the Workshop Manual (section 09-11 FRONT DOOR MODULE PANEL REMOVAL/INSTALLATION).

2. Remove the power door mirror (A) according to the instructions on MS3 online or the Workshop Manual (section 09-12 POWER OUTER MIRROR REMOVAL/INSTALLATION). NOTE: Depending on when the vehicle was built, there are two (2) types of door mirror installations; a nut type and a bolt type.
Nut Installation Type:
Bolt Installation Type:

3. Remove the mirror glass (A), garnish (B) and side turn lamp (C) from the removed outer door mirror according to the instructions on MS3 online or the Workshop Manual (section 09-12 OUTER MIRROR GARNISH REMOVAL/INSTALLATION) and (section 09-18 SIDE TURN LIGHT REMOVAL/INSTALLATION). CAUTION:

Be sure not to damage these component because they will be re-used.
The mirror glass may be easily broken if it is removed incorrectly. Be sure to follow the removal and installation procedure.

Construction of Mirror Glass and Base:

(Front) (Rear)
(A) Center pivot (D) Joint portion with Center Pivot
(B) Adjustment gear (left/right) (E) Joint portion with Adjustment gear (up/down)
(C) Adjustment gear (up/down) (F) Joint portion with Adjustment gear (left/right)
Removal of Mirror Glass:

4. In order to make it easier to disconnect the joint portion with the center pivot, heat the center of the mirror glass with a drier to approx. 104-122 degrees F (40-50 degrees C). CAUTION: Be sure not to use too much heat, otherwise the mirror could become deformed.

5. In order to make a space for your fingers to insert in the back of the mirror glass, push area (A) to move area (B) toward you.

6. Insert your fingers into area (A) between the black plastic base at the back of the mirror glass.

7. Press the black plastic base at the back of mirror glass (A) toward you and carefully disconnect the joint with the center pivot (B).

8. Move the mirror glass left and right and up and down to make a space for your fingers to insert in the back of mirror glass. Press the mirror glass with your fingers toward you to disconnect the joint for adjustment gears (A) and (B).

Installation of Mirror Glass:

9. In order to make it easier to connect the joints, heat the plastic base at the back of mirror glass with a drier to approx. 104-122 degrees F (40-50 degrees C).

10. Push the adjustment gears (A) and (B) all the way down. CAUTION: If the mirror glass is installed with the adjustment gears pulled up, force is not applied straight and could result in adjustment gear damage.

11. Place the mirror glass on the mirror base aligning the location of the center pivot (A).

12. Gradually press the center of the mirror glass with your palm to click in the center pivot.

13. Press the areas (A) and (B) of the mirror glass to click in the joint for the adjustment gears.

14. Move the mirror glass up and down and left and right to verify that the adjustment gears move smoothly and without any problem.

15. Adjust the mirror glass in the neutral position.

16. Install the removed side turn lamp, garnish and glass onto the new power door mirror.

17. For rust prevention, attach two (2) self-stick pads (200mm x 40mm) to each edge of the side impact bar-lower (as shown below) where the bracket and reinforcement are installed. NOTE: Attach the pads starting from the position indicated below at locations (A) and (B).
<cross-section>

18. Install the reinforcement (A) as shown below. Secure the upper part (B) together with the power door mirror and the lower part (C) to the side impact bar-lower with the two (2) brackets.

19. While holding the power door mirror, temporarily place the reinforcement with the three (3) power door mirror bolts through the holes in the reinforcement, then tighten the bolts. Tightening Torque: 11 ft. lbf. {1.5 kgf-m, 15 Nm}

20. Place the two (2) brackets (A) (upper and lower) in the back of the reinforcement and pass the stud bolts through the holes in the reinforcement. NOTE: Pinch the flange of the side impact bar-lower with the bracket and the reinforcement.

21. Tighten the four (4) nuts (B) to secure the reinforcement onto the side impact bar-lower. Tightening Torque: 15 ft. lbf. {2.1 kgf-m, 20 Nm}
NOTE:

Tighten the brackets so that the side impact bar-lower is pushed toward the direction of the arrow.
Ensure that each part does not touch petal to petal face or it will cause rust occurrence.

(A) Reinforcement


(B) Upper / lower brackets


(C) Nut


(D) Side impact bar-lower


(E) Door outer panel


(F) Pinch the flange of the side impact bar-lower with the upper / lower brackets and reinforcement and tighten them with the four (4) nuts.

22. Install other removed parts in the reverse order of removal.

23. Verify the repair.

PART(S) INFORMATION

Part Number Description Qty. Notes
KDY4-69-180 Power outer mirror (driver-side) 1 Without heater, without BSM
KDY6-69-180 1 Without heater, with BSM
KDY7-69-180 1 With heater, with BSM
KDY0-59-050 Reinforcement Assy. 1 (1) Reinforcement
(2) Brackets
(3) Pads
(4) Nuts
Reinforcement Assy.:
Power Door Mirror (Bolt Type Installation):
WARRANTY INFORMATION

 

Try a different dealer. Maybe the techs are just lazy there.

 

Take it back. Demand to talk to the Service manager and tell them your pissed off with the problem still existing.